Privacy Policy

ASSURANCE WELLNESS, LLC (“Company,” “we,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy governs your access to and use of assurancewpt.com, including any content, functionality and services offered on or through assurancewpt.com (the “Website“). When accessing the Website, the Company will learn certain information about you, both automatically and through voluntary actions you may take, during your visit. This policy applies to information we collect on the Website and in email, text, or other electronic messages between you and the Website.

Please read the Privacy Policy carefully before you start to use the Website. If you do not want to agree to the Privacy Policy, you must not access or use the Website.

Children Under The Age Of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at dustienne@flourishphysicaltherapy.com.

Information We Collect about You

The Website provides various places for users to provide information. We collect information that users provide by filling out forms on the Website, communicating with us via contact forms, responding to surveys, search queries on our search feature, providing comments or other feedback, and providing information when ordering a service via the Website.

Marketing

We also use your contact information to contact you by email or mail regarding information that we think may be of interest to you. If you do not wish to receive emails from Assurance Wellness, LLC, you may inform us of your preference by contacting us via email or by phone.

Email Policies

We are committed to keeping your email address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties.

Uses and Disclosures of Protected Health Information

We may use or disclose (share) your PHI to provide healthcare treatment for you. Your PHI may be used and disclosed by your physician, our staff and others outside of our office that are involved in your care and treatment for the purpose of providing healthcare services to you.

EXAMPLE:
Your PHI may be provided to a physician to whom you have been referred for evaluation to ensure that the physician has the necessary information to diagnose or treat you. We may also share your PHI from time to time to another physician or healthcare provider (e.g., a specialist or laboratory) who, at the request of your physician, becomes involved in your care by providing assistance with your healthcare diagnosis or treatment to your physician.

We may also share your PHI with people outside of our practice that may provide medical care for you such as home health agencies.

We may use and disclose your PHI to obtain payment for services.

We may provide your PHI to others to bill or collect payment for services. There may be services for which we share information with your health plan to determine if the service will be paid for.

PHI may be shared with the following:

  • Billing companies

  • Insurance companies

  • Health plans

  • Government agencies to assist with qualification of benefits

  • Collection agencies

We may use and disclose your PHI in other situations without your permission:

  • If required by law: the use or disclosure will be made in compliance with the law and will be limited to the relevant requirements of the law. For example, we may be required to report suspected abuse or neglect.

  • Public health activities: the disclosure will be made for the purpose of controlling disease, injury or disability and only to public health authorities permitted by law to collect or receive information. We may also notify individuals who may have been exposed to a disease or may be at risk of contracting or spreading a disease or condition.

  • Health oversight agencies: we may disclose protected health information to a health oversight agency for activities authorized by law, such as audits, investigations, and inspections. Oversight agencies seeking this information include government agencies that oversee the healthcare system, government benefit programs, other government regulatory programs and civil rights laws.

  • Legal proceedings: to assist in any legal proceeding or in response to a court order, in certain conditions in response to a subpoena, or other lawful processes.

Other uses and disclosures of your health information

  • Business Associates: some services are provided through the use of contracted entities called “business associates.” We will always release only the minimum amount of PHI necessary so that the business associate can perform the identified services. We require the business associate(s) to appropriately safeguard your information. An example of a business associate includes a collection agency.

  • Health Information Exchange: we may make your health information available electronically to other healthcare providers outside of our facility who are involved in your care.

  • Fundraising activities: we may contact you in an effort to raise money. You may opt out of receiving such communications.

  • Treatment alternatives: we may provide you notice of treatment options or other health-related services that may improve your overall health.

  • Appointment reminders: we may contact you as a reminder about upcoming appointments or treatment.

We may use or disclose your PHI in the following situations UNLESS you object.

  • We may share your information with friends or family members, or other persons directly identified by you at the level they are involved in your care or payment of services. If you are not present or able to agree/object, the health care provider using professional judgment will determine if it is in your best interest to share the information. For example, we may discuss post-procedure instructions with the person who drove you to the facility unless you tell us specifically not to share the information.

  • We may use or disclose protected health information to notify or assist in notifying a family member, personal representative or any other person that is responsible for your care of your location, general condition or death.

  • We may use or disclose your protected health information to an authorized public or private entity to assist in disaster relief efforts.

The following uses and disclosures of PHI require your written authorization:

  • Marketing

  • Disclosures for any purposed which require the sale of your information

  • Release of psychotherapy notes: Psychotherapy notes are notes by a mental health professional for the purpose of documenting a conversation during a private session. This session could be with an individual or with a group. These notes are kept separate from the rest of the medical record and do not include: medications and how they affect you, start and stop time of counseling sessions, types of treatments provided, results of tests, diagnosis, treatment plan, symptoms, prognosis.

Your Privacy Rights

You have certain rights related to your protected health information. All requests to exercise your rights must be made in writing.

  • You have the right to see and obtain a copy of your protected health information.
    This means you may inspect and obtain a copy of protected health information about you that is contained in a designated record set for as long as we maintain the protected health information. If requested, we will provide you a copy of your records in an electronic format. There are some exceptions to records which may be copied, and the request may be denied. We may charge you a reasonable cost-based fee for a copy of the records.

  • You have the right to request a restriction of your protected health information.

  • You may request for this practice not to use or disclose any part of your protected health information for treatment, payment, or healthcare operations. We are not required to agree to these requests. If we agree to a restriction request, we will honor the restriction request unless the information is needed to provide emergency treatment. There is one exception: We must accept a restriction request to restrict disclosure of information to a health plan if you pay out of pocket in full for a service or product unless it is otherwise required by law.

  • You have the right to request for us to communicate in different ways or different locations.
    We will agree to reasonable requests. We may also request alternative address or another method of contact such as mailing information to a post office box.

  • You may have the right to request an amendment of your health information.
    You have the right to request an amendment of your health information if you feel that the information is not correct along with an explanation of the reason for the request. In certain cases, we may deny your request for an amendment at which time you will have an opportunity to disagree.

  • You have the right to obtain a paper copy of this Notice from us, upon request. We will provide you a copy of this Notice the first day we treat you at your facility. In an emergency situation, we will give you this Notice as soon as possible. You have the right to receive notification of any breach of your protected health information.